Change AWB details

How to change delivery dates in our store after placing an order

Sometimes you may want to change the delivery dates for an order placed in our online store after it has already been completed and the AWB has been issued. In this article, we will guide you through the steps required to make this change.

1. Contact customer support:

If you wish to change your delivery date after your order has been placed, please call our customer service number. The contact number is 0215557252. An agent will assist you in making the necessary changes. Please ensure that you have your order identification information handy, such as your order number and specific details about your order.

2. Provide the information required for the change:

Contact the support agent and provide the exact details on how you would like to change your delivery details. Make sure to provide all correct and complete information such as the new delivery address, recipient name, city, zip code, and any other relevant details.

3. Confirm changes and update:

Once you have provided the necessary information for the change, the support agent will confirm your changes. Make sure to carefully check all details to ensure they are correct. Once you are happy with the proposed changes, the agent will send a request to DPD via email.