Terms of service

The e-commerce site www.alessandrodesign.ro is the exclusive property of:

SC Atlantic Logistic Concept S.R.L.

Company data:

 

  • CUI: 43286659
  • No. I register. Reg. Com.: J23/5258/04.11.2020
  • The registered office: Voluntari Boulevard 108bis, Voluntari, Ilfov
  • Bank: Libra Bank - Branch Afumati
  • IBAN account: RO41BREL0002002897780102

 

The website www.alessandrodesign.ro provides the products and services that are the subject of the terms and conditions below. SC Atlantic Logistic Concept S.R.L. It assumes the right to be able to modify these provisions, as well as the website www.alessandrodesign.ro and its structure or to make any other changes that could affect the site, without the need for any prior notification to users in this regard.

SC Atlantic Logistic Concept S.R.L. reserves the right to refuse the collaboration with the clients who have refused deliveries in the collaboration.

Access to the site

During the use of the site and its services, you-the user, you are committed to respecting the laws in force and not carrying out cracking, hacking or similar activities, which endanger the good functioning of the site, the server, the security of information, etc. You are committed not to modify, copy, transmit, display, publish, reproduce, create derivatives or sell any kind of information or services obtained through the site. You are committed to bear any additional costs related to the use of the site - such as those requested by telephone and internet services providers - or financial losses resulting by unauthorized use used for transactions or acquisitions through this site.

Account/use

During the use of the site and its services, you-the user, you are committed to respecting the laws in force and not carrying out cracking, hacking or similar activities, which endanger the good functioning of the site, the server, the security of information, etc. You are committed not to modify, copy, transmit, display, publish, reproduce, create derivatives or sell any kind of information or services obtained through the site. You are committed to bear any additional costs related to the use of the site - such as those requested by telephone and internet services providers - or financial losses resulting by unauthorized use used for transactions or acquisitions through this site.

The information regarding the identification of a person as a user (name, first name, address, email address, telephone, etc.) as well as private messages are confidential and will be disclosed only to the compartments or persons to whom they are addressed, except in cases where the law is violated. Registration by account and password involves certain rules. The chosen words should not create confusion, to register within the limits of the law and morality.

The account of each user is personalized and also secured by the user and password. It can be canceled by both sides without prior notice (from the user, anytime and for any reason, and from SC Atlantic Logistic Concept S.R.L., if the terms and conditions of the agreement are not respected).

It is forbidden to transmit, rent or sell the access data (user and password) to other persons. If a user concludes that, for various reasons, the data access data are no longer safe, it can change them. The user is the only one responsible for the security of his account, as well as for any activity carried out on the site by other people who have had access to his account.

With the registration and opening of an account, become a user and are considered to have read and agreed to the specified terms and conditions.

Personal data

On the website www.alessandrodesign.ro, the user is responsible for the veracity of the data entered during the creation of the account, as well as in the process of placing the order on the site. SC Atlantic Logistic Concept S.R.L. it cannot be held responsible for the errors that occurred as a result of the user's negligence regarding the security and confidentiality of his account and password.

The personal data of the user will be used by S.C. Atlantic Logistic Concept S.R.L. Only for the stated purpose of this site, including and not limited to the confirmation of orders, information on any promotions, etc.

Electronic communications (by email, SMS, etc.)

By accessing the website www.alessandrodesign.ro, visiting, buying products or sending emails addressed S.C. Atlantic Logistic Concept S.R.L. It is made electronically, thus considering that the user agrees the receipt of notifications from S.C. Atlantic Logistic Concept S.R.L. in electronic way, including communications by e-mail or by ads on the site.

Copyright (Copyright)

The entire content of the website www.alessandrodesign.ro, including texts, images, graphic representations, buttons, programs, web graphics, scripts and any other data, is the property of S.C. Atlantic Logistic Concept S.R.L. and/or its partners, and/or its suppliers, and is protected according to the law of copyright and the laws on intellectual and industrial property. Their combination (site design) is the exclusive property of S.C. Atlantic Logistic Concept S.R.L. and is protected by the law of copyright and by the laws on intellectual and industrial property.

It is forbidden to copy, distribute, transmit, publicize, reproduce or create a document derived from any information or service obtained from or through the site. Use without the written consent of S.C. Atlantic Logistic Concept S.R.L. of any elements listed above is punished according to the laws in force. All the programs used on this site are the property of S.C. Atlantic Logistic Concept S.R.L. or its programs providers and are protected by the copyright law. It is forbidden to transmit information to which you have access through the website www.alessandrodesign.ro to persons or departments of competing companies.

trademarks

SC Atlantic Logistic Concept S.R.L. It guarantees the user limited access, in personal interest, on this site and does not give him the right to download or modify the site in whole or in part, to partially or completely reproduce the site, to copy, to sell/resell or to exploit the site in any other way, for commercial purposes or contrary to the interests of S.C. Atlantic Logistic Concept S.R.L., without its written consent.

Comments, communications and other data or information

Those who access/visit the site can make comments and any other communications; To convey suggestions, ideas, questions or other information, as long as their content is not illegal, obscene, threatening, defamatory, does not disturb in any way other people's life, does not violate intellectual property rights, does not contain viruses, texts aimed at various promotion campaigns, chain letters, mass emails or any other form. Persons who will use a false email address or send electronic messages or any other communications on behalf of another natural or legal person or on behalf of any other entities will be sanctioned in accordance with the laws in force.

Information security

SC Atlantic Logistic Concept S.R.L. guarantees the security and confidentiality of the data hosted and transmitted through its computer system. SC Atlantic Logistic Concept S.R.L. However, he does not assume responsibility for the losses of information caused by any defects or errors of the software with which the site is designed and hosted, nor does it guarantee that the site, server/servers or emails sent by www.alessandrodesign.ro do not contain viruses or other harmful components. Also, S.C. Atlantic Logistic Concept S.R.L. It does not answer for the defects that endanger the security of the server on which the site is hosted.

Fraud

Any attempt to access the personal data of another user or to modify the content of the site www.alessandrodesign.ro, or to affect the performance of the server that runs the website www.lessandrodesign.ro will be considered an attempt to fraud www.alessandrodesign.ro and will start the criminal investigation against that person who has been that.

Responsibility

SC Atlantic Logistic Concept S.R.L. will comply with the provisions of Law 51/2003 for the approval of the Government Ordinance no. 130/2000, regarding the legal regime of the distance contracts, which confers to the buyer (only under the mentioned normative act) the right, so that within 10 days, the contract unilaterally denounces, and will receive within 30 days from the unilateral denunciation in writing (document signed by the buyer and transmitted to the Electronically, by the post, by the post, SC Atlantic Logistic Concept S.R.L. He has the right that when he considers that the buyer's actions were with bad intention to request damages to the buyer, under the conditions of the legislation.

Law applicable, disputes

By using (visiting or purchasing the products), the user agrees that the Romanian laws will govern the conditions and terms of use above and any dispute of any kind that could appear between the user and S.C. Atlantic Logistic Concept S.R.L. and its partners. In case of possible conflicts between S.C. Atlantic Logistic Concept S.R.L. And its customers will first try to solve them amicably. If the amicable resolution will not be possible, the conflict will be resolved in court, in accordance with the Romanian laws in force.

Promotional campaigns

Click here to see the Black Friday 2024 campaign regulation

Price policy

Product prices are those displayed for each product and are updated daily. Prices displayed contain VAT. The products can be purchased within the available stock limit. Prices, offers, stock situation, specifications and images can be changed without prior notification and do not create a contractual obligation from S.C. Atlantic Logistic Concept S.R.L.

The products marketed through www.alessandrodesign.ro are new, in the original packaging of the manufacturer, and at the time of delivery they are accompanied by a fiscal invoice and, if applicable, of guarantee certificate.

Return policy

For more information you can visit the page dedicated to return policy.

The return of the products can be done in the following cases: you have received another product / other products: if you have been delivered other product than the ordered one, please let us know as soon as possible, for the product to be returned and replaced with the ordered one. The transport expenses (round-trip) will be borne by S.C. Atlantic Logistic Concept S.R.L. In this case, we will raise the wrong product from you to the first stage, and the correct product will be back to you once we receive the product initially sent back.

The delivered goods have visible damage: if the goods received are visible damage, you have the right to refuse the reception; In this case, please let us know immediately in order to be able to send another product (the same type as the ordered one), in which case the delivery time will be extended with the time required to process an order. Complaints of this type are considered only within the first 72 hours of receiving the parcel. After this term, the complaints will not be taken into account, except for the cases defined in Law no. 449/2003. If you have received a damaged product, we will pick up the product from you through the courier service, following another product (of the same type) to be back to you once the damaged product reaches us.

You want to return the product for other reasons: According to Ordinance no. 130/2000 regarding the legal regime of distance contracts (including subsequent changes): the consumer has the right to notify the trader in writing that he renounces the purchase, without penalties and without invoking a reason, within 14 calendar days from receiving the product. The consumer has the right to withdraw from this contract, without having to justify the withdrawal decision and without supporting costs other than those provided in art. 13 para. (3) and art. 14 of O.U.G no. 34/2014, within 14 days starting from the day they enter the physical possession of the product. In this case, the return expenses are borne by the consumer.

The returned product must be in the same state in which it was delivered, if possible in the original packaging, with all the accessories, with the labels intact and the documents that have accompanied it. Products that have physical changes, blows, bumps, scratches, shocks, traces of excessive use and/or unauthorized interventions are not accepted for return.

The purchases made in the store do not benefit from the right of return (withdrawal from the contract) according to GEO 34/2014. The legal entities do not have the right to return regardless of the purchase method (online order, delivery or lifting from the store). For the products purchased from the store or online that has defects at the time of delivery (reception), the customer must notify Alessandro Design in 72 hours from the delivery of the product. Any subsequent complaint will be processed according to the provisions of the guarantee. For the packages that have visible damage to the packaging when delivery by courier, we recommend that you refuse to receive them. In order to avoid misunderstandings, the parcel will be photographed and a verbal process will be prepared with the representative of the courier company in which the condition of the parcel will be specified.

1. Exceptions

The contracts that have as object the supply of product categories listed by art.16 of OG 34/2014 cannot be denounced as object.

The exercise of the right to withdraw

The consumer informs the supplier about the decision to withdraw from the contract by completing the return form. Within 48 working hours from the notification of the notification, the buyer will receive the registration number and details regarding the submitted request by e-mail.

Inegible products for return

- products that can endanger the health of the consumer: person care products, hair brushes, toothbrushes, sterilizers, etc.
- products made to customized order for a certain customer, etc.
- Consumables: products from the following categories are considered consumables and cannot be returned: light bulbs, LED bulbs, ceramic cartridges, gaskets and seals, cartridges for water filters, flexible connections, shower heads, handles for sanitary batteries.

Special costs and fees for renouncing purchase

Costs incurred by the buyer:

  • Costs of return and transport courier for the product if the buyer renounces the purchase of the product within 14 days of receiving the product. (Art.14 point 2)
  • If the product is returned in a state in which it can no longer be sold as new, a fee will be requested for return to the initial stage (if possible) or to cover the price difference resulting from the sale of the product as a second-hand or, at the customer's option, we will re-expend the product, at its expense. (Art.14 point 3)

Costs incurred by the seller:

  • Product that is not in accordance with the main specifications in the seller's offer.
  • Non -functional product within the first 72 hours after reception or parcels that have damage to the reception. (Note: Only if the defect is reported within the first 72 hours!)

The reimbursement of the amounts

The reimbursement of the amounts will be made within a maximum of 14 days from the date on which it is informed by the decision to withdraw from the consumer contract, transmitted by the seller (art. 13, points 1, 2, 3 and 4). The return requests will be resolved within 14 days from the date of submission of the necessary documents at our headquarters or work point (contact information) and must include the following documents: the request for unilateral denunciation of the contract, with the complete data of the person who does, signed and dated, data on the returned product and the reason for the return; The original invoice, the guarantee certificate in the original (where appropriate) and a copy of the identity card of the person who appears on the invoice as a beneficiary.

Possible concerns and complaints

If you have any concerns or even dissatisfaction with a product purchased from www.alessandrodesign.ro, please send an email to this regard contact@alessandrodesign.ro, in which to mention as many details as you can process your message. It is very important to specify your full and correct name, the date you made the order, the category in which the requested products, the date and delivery method are registered, as well as, absolutely, the order number, which you can find in the confirmation message received from S.C. Atlantic Logistic Concept S.R.L. Following the validation of your order. All this information will facilitate the communication between you and S.C. Atlantic Logistic Concept S.R.L., which is why please check their full and correct insertion in your message carefully.