Warranty general terms
Lead editor
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Warranty guide for products purchased from our online store
We are glad that you have chosen to purchase products from our online store and want to ensure that you have a pleasant and worry-free experience. In this support article, we will discuss the warranty period of the purchased products and what to do if you encounter problems or malfunctions.
Warranty period:
Each product purchased from our online store comes with a specific warranty period, which may vary depending on the product type and manufacturer. To check the exact warranty period for your product, please refer to the documentation provided with the product or visit our warranty information page.
Lighting fixtures, sanitary faucets and electronic products come with a warranty of 24 months for individuals, 12 months for legal entities and 12 months for both categories if the products are second-hand (resealed) goods.
What the warranty covers:
The warranty generally covers manufacturing defects and improper operation of the product under normal conditions of use. This includes free repair or replacement of the product if it is found to be defective or not working as specified in the product description.
If you send a product and it has no defects, i.e. it is functional, a fee will be charged, this will cover the cost of shipping.
How to benefit from the warranty:
Read the article how to send a product under warranty!
About the author
Lead editor
The main author of the Alessandro Design blog, with 88 published articles. He writes practical lighting guides: how to choose a ceiling lamp to suit the size of the room, how to install a chandelier or wall lights correctly, how to look after LED fixtures and how dimmable ones work.
He also covers bathrooms and accessories — mirrors, stainless steel taps, decorating ideas for balconies and bathrooms — plus topics that are useful to customers, such as the right of return in the European Union.