Guarantee
What is the warranty period?
Product warranty period:
Alessandro Design products benefit from a 24-month warranty for individuals and 12 months for legal entities.
Resealed products are guaranteed for a period of only 12 months.
Certain products may have a shorter warranty period depending on the average duration of product use.
How is the guarantee made?
Steps to send under warranty:
- Disconnect the product from the power network or from the water network in the case of sanitary faucets (ask for the help of a professional)
- Disassemble the product exactly as it arrived when purchased
- Pack the product in the original box or a hard cardboard box and secure with bubble wrap or newspapers or magazines
- Contact customer service and report your problem (have your order number or phone number ready)
Contact:
WhatsApp: 0723029676
Phone: 0215557252
E-mail: contact@alessandrodesign.ro
What do you do if the product sent under warranty has no problems?
If you send a product and it has no defects, i.e. it is functional, a fee will be charged, this will cover the cost of shipping.