Alessandro Design - opinions, opinions and testimonials

Opinions about Alessandro Design, as with most online stores, are divided. Because it's important to have trust when buying a product, especially online, we thought we'd do a self-analysis as objectively as possible.

In this article we will present all categories of opinions regarding the Alessandro Design shop, from the worst to the best. So we invite you to spend less than 5 minutes reading, so that at the end you can objectively answer the question - Is it good or not to buy from Alessandro Design?

What is Alessandro Design?

First of all, we want to explain as clearly and concisely as possible what Alessandro Design is?

Our online store hosts a wide range of products, divided into several categories, most of which are part of the Home&Deco market niche.

So, in the Alessandro Design shop you can find lighting fixtures, faucets and sanitary ware, interior or yard decorations, various furniture pieces, garden furniture, power tools, even submersible pumps for drilled wells.

As you can see, Alessandro Design has a fairly wide range of products on its virtual pages. Well, behind this virtual website, there is a very concrete world:

- over 10,000 square meters of storage space, where more than 3,000 distinct landmarks are arranged in order

- each milestone means a product, and each product needs a generous stock, so that we can fulfill our customers' orders as quickly as possible. And working with such large stocks requires the most efficient organization and, obviously, human resources. So, in addition to shelves and aisles full of optimally arranged merchandise, a team of 10 people works in the Alessandro Design warehouse, coordinated by 2 supervisors.

- a large number of orders received daily certainly makes us happy, but to be close to our customers, we need another essential department - the call center department, which means another team of colleagues who take calls, emails, messages or requests sent on Whatsapp.

- when you enter and look at a product on the Alessandro Design website, you are looking for as much information about this product as possible: length, height, diameter, etc. Well, to provide you with this information, which is as clear and accurate as possible, the Content department is essential. Within this department, colleagues measure, test, classify, each new product, in order to then upload the information to the website - where you - our client - can find it.

Very briefly, this is Alessandro Design - an online store that has teams of people working hard every day to make our customers' shopping possible, safe and as simple as possible! Although a website has no life, is not tangible and can give rise to distrust - Alessandro Design is the interface between people and real products and equally real buyers.

Opinions about Alessandro Design

Over time, we have gathered a lot of opinions, we have overcome unpleasant moments and enjoyed ourselves together with our clients, we have grown sustainably and we have constantly developed new solutions to new problems.

Opinions against Alessandro Design:

Our online store delivers hundreds of packages every day. Some orders are complex, with multiple products. At this volume of daily deliveries, we have a return rate below 1.5%. This means that out of 100 customers who bought products from Alessandro Design today, at most one customer will encounter problems with the purchased items. It is very important to remember that a single dissatisfied customer can bring us immediate repercussions: time spent resolving the case, finding a solution satisfactory to both parties, and the possibility of a negative review.

With that being said, let's see the negative opinions about Alessandro Design, their form and share in the total opinions transmitted through various channels by all those who bought and wanted to share their opinion about the experience they had.

- I received a defective product!

Yes, as much as we try to eliminate this inconvenience, we cannot physically test absolutely all products - over 50,000 products are permanently in our warehouse. There is always a chance that one of these products will be defective - either due to a manufacturing defect, or as a result of damage during shipping and handling.

Statistically, this problem occurs in less than 5% of all our deliveries. What happens if you are in this situation - you order from the Alessandro Design website and the product arrives defective? Simple: you contact us, the Call Center department that I mentioned earlier, and we will take care of replacing your product as quickly as possible.

And because we are trying to eliminate this unpleasant possibility altogether, we have also opened a showroom where you can come to buy and request a prior inspection of the product before paying for it.

- I received a different product than the one I ordered!

Statistically, this problem occurs in less than 2% of our total deliveries. Especially during very busy periods - Black Friday Alessandro Design, or Christmas or Easter Sales, it can happen that a colleague in the warehouse confuses one order with another. However, as I said from the beginning, this error occurs with a fairly low frequency - under 2% of total orders.

If you still receive a different product than the one you ordered, contact us and tell us we made a mistake, and we will arrange for the courier to pick up the wrong product and deliver the product you want. No hidden costs, no other inconvenience, no other risk!

- I didn't receive the product!

This is an extremely rare situation, very unlikely to happen! Everything behind the Alessandro Design shop, the entire flow is automated, so forgetting to send an order is very unlikely to happen. However, if more than 4 days have passed and you have not received either the order or any new notification from us, then we recommend that you call us. We will identify your order in the system and from there, things are simple. We can see the entire evolution of your order, from its placement in the system, when the products were taken from the warehouse for packaging, when they were packaged, when they were picked up by the courier company from us, where the packages are, etc.

So, in the unlikely event that you do not receive your order, with a simple notification to us you will immediately receive all the answers.

-My product broke a few months after I bought it!

Statistically, this problem occurs in 10% of all orders delivered. Our warranty works, so we will either repair it or replace it with a new product. We take the whole service/warranty process very seriously, so we try to solve all these problems in less than 3 days! You can compare with other much larger companies, and you will see that the terms in which a service problem will be solved tend to be longer and much longer than our 3 days!

To be fair, we will mention here another negative opinion - related to the service/product replacement context:

- It took a thousand years for them to solve my problem!

This dissatisfaction occurs in less than 2% of all our customers! And it weighs extremely heavily, sometimes perhaps unfairly, because, as you well know, it's very easy to leave a negative review and a one-star rating when you're angry!

However, we understand that the customer's nervousness is justified, and that is why we are very committed to the 3-day rule for resolving such a case! So, in a very exceptional way, unpleasantness related to the service of a defective product may occur! However, we learn from every experience and improve the flow so that such a problem does not happen again!

PRO Opinions Alessandro Design

Of course, the good opinions about Alessandro Design are much more than the bad ones! Otherwise, we would have gone bankrupt!

- Great price!

First of all, the price - for most products, it is a fair one, with a fairly small markup, so that the quality/price ratio is optimal. And we strive for an unmatched quality/price ratio! Why is price important to us? Because we want to grow from year to year, not to get rich today and close the door tomorrow! Because we really believe that a healthy business is a fair one! And because we emphasize continuous optimization of workflows, so that we can keep the cost of products as low as possible, even in the current context!

- The products are good and work well!

Yes, our products really are good - we're not saying it for free - but we're relying on statistics again: the return rate is less than 1.5%!

- Products arrive quickly!

Indeed, an order placed today will normally arrive at your doorstep tomorrow! Again, please keep in mind that during busy periods, Alessandro Design's Black Friday may coincide with other I-sellers' Black Friday, so even courier services will experience delays in delivering collected products.

- Seriousness and trust!

I think by now you have been able to get an idea of ​​what the Alessandro Design online store is, so we will modestly pass over this type of opinion without boasting. We just want to tell you that every satisfied customer who calls us and places a new order means sincere gratitude to us!

- You can see and test the products in the Alessandro Design showroom!

Yes, our showroom in Voluntari is open daily between 9-17:20 and Saturdays between 9-13:00. And if you want to take a look at us, you will find 2 floors with lighting fixtures, Alessandro Design LED chandeliers, LED mirrors and much more! So you will have plenty to choose from! In addition, in the showroom you can also test the functionality of the products you want!

- Many models, warm people, professionalism

Indeed, an asset that we value and constantly improve is the diversification of our product range! At Alessandro Design you can ask for custom-made chandeliers, exactly as you want them, LED mirrors and various practical functions, LED chandeliers of various sizes and appearances, shower columns, sofas, bathroom furniture and more! Our promise is that we will continue to expand and diversify our product range every year!

Conclusion:

Finally, we want to let you draw your own conclusions regarding the Alessandro Design online store, and if you are already our customer, we invite you to leave a comment on this article telling us your opinion about the Alessandro Design experience. Any bad opinion helps us enormously to make the necessary efforts to fix the imperfections behind everything that www.alessandrodesign.ro means!