Alessandro Design - opinions, opinions and testimonials

Opinions about Alessandro Design, like most online stores, are divided. Because it is important to trust when buying a product, especially on the Internet, we thought of doing a self-analysis as objective as possible.

In this article we will present all the categories of opinions regarding the Alessandro Design shop, from the worst to the best. So we invite you to spend less than 5 minutes reading, so that at the end you can objectively answer the question - Is it good or not to buy from Alessandro Design?

What is Alessandro Design?

First of all, we want to explain as clearly and concisely as possible what Alessandro Design is?

Our online store hosts a wide range of products, included in several categories, most of the categories being part of the Home&Deco market niche.

So, in the Alessandro Design shop you can find lighting fixtures, batteries and sanitary items, interior or yard decorations, various furniture, garden furniture, electric tools, even submersible pumps for drilled wells.

As you can see, Alessandro Design has a fairly wide range of products on its virtual pages. Well, behind this virtual website, there is a world as concrete as possible:

- over 10,000 sq m storage space, where they are arranged in order better than 3000 milestones distinct

- each milestone means a product, and each product needs a generous stock, so that we can fulfill our customers' orders as quickly as possible. And working with such large stocks requires the most efficient organization and, obviously, human resources. So, in addition to shelves and shelves full of optimally arranged merchandise, a team of 10 people, coordinated by 2 supervisors, works in the Alessandro Design warehouse.

- a large number of orders received daily certainly makes us happy, but in order to be close to our customers, we need another essential department - the call center department, which means another team of colleagues who take calls, e-mails, messages or requests sent on Whatsapp.

- when you enter and look at a product on the Alessandro Design website, you seek to have as much information as possible about this product: length, height, diameter, etc. Well, in order to provide you with this information, which is as clear and correct as possible, the Content department is essential. Within this department, the colleagues measure, test, classify each new product, in order to be able to upload the information on the website - where you - our client - can find it.

Very briefly, this is Alessandro Design - an online store that has behind it teams of people who work seriously every day to make shopping possible, safe and as simple as possible for our customers! Although an internet page has no life, it is not tangible and can give rise to mistrust - Alessandro Design is the interface between people and real products and equally real buyers.

 

Opinions about Alessandro Design

Over time, we gathered a lot of opinions, we overcame unpleasant moments and enjoyed together with the clients, we grew sustainably and constantly developed new solutions to new problems.

Opinions against Alessandro Design:

Our online store delivers hundreds of parcels every day. Some orders are complex with multiple products. At this volume of daily deliveries, we have a return rate below 1.5%. This means that out of 100 customers who bought products from Alessandro Design today, at most one customer will encounter problems with the purchased items. It is very important to remember that a single unsatisfied customer can bring us immediate repercussions: time spent solving the case, finding a solution satisfactory to both parties, as well as the possibility of a negative review.

Having stated this, let's see the negative opinions about Alessandro Design, their form and weight from the total of opinions transmitted through various channels by all those who bought and wanted to give their opinion about the experience they had.

- I received a defective product!

Yes, no matter how hard we try to eliminate this inconvenience, we cannot physically test absolutely all products - over 50,000 products are permanently in our warehouse. There is always a chance that one of these products will be defective - either due to a factory defect, or as a result of damage during transport and handling.

Statistically, this problem occurs under 5% of all our deliveries. What happens if you are in this situation - you order from the Alessandro Design website and you receive a defective product? Simple: contact us, the Call Center department that I mentioned earlier, and we will replace your product as quickly as possible.

And because we are trying to eliminate all this unpleasant possibility, we have also opened a showroom where you can come to buy and request the prior verification of the product, before paying for it.

- I received a different product than the one I ordered!

Statistically, this problem occurs in less than 2% from our total deliveries. Especially during very busy periods - Black Friday Alessandro Design, or the Christmas or Easter Discounts, it can happen that a colleague in the warehouse confuses one order with another. However, as I said from the beginning, this error happens with a fairly low frequency - below 2% of the total orders.

If you still receive a different product than the one you ordered, you contact us and tell us that we made a mistake, and we take care of sending the courier to pick up the wrongly sent product and deliver the product you want. No hidden cost, no other inconvenience, no other risk!

- The product did not reach me!

This is an extremely rare situation, very unlikely to happen! Everything behind the Alessandro Design shop, the entire flow is automated, so forgetting to send an order is very unlikely to happen. However, if more than 4 days have passed and you have not received your order or any new notification from us, then we recommend you call us. We will identify your order in the system and from there, things are simple. We can see the entire evolution of your order, from its placement in the system, when the products were taken from the warehouse for packaging, when they were packed, when they were picked up by the courier company from us, where the parcels are, etc.

Therefore, in the unlikely event that you do not receive the order, with a simple notification to us you will immediately receive all the answers.

- The product broke a few months after I bought it!

Statistically, this problem occurs in 10% of all delivered orders. Our guarantee works, so we will either repair it or replace it with another new product. We care a lot about the whole service/warranty process, so we try to solve all these problems in less than 3 days! You can compare with other much larger companies, and you will see that the terms in which a service problem will be solved tend to be longer and much longer than our 3 days!

To be fair, we will also mention here another negative opinion - related to the context of service/replacement of products:

- It took a thousand years until they solved my problem!

This dissatisfaction occurs in less than 2% of all our customers! And it weighs extremely heavily, sometimes perhaps unfairly, because, as you well know, it's very easy to leave a negative review and a star when you're nervous!

However, we understand that the client's nervousness is justified, and that's why we really care about the 3-day rule for solving such a case! So, in a completely exceptional way, inconveniences related to the service of a defective product may appear! But we learn from every experience and improve the flow so that such a problem does not happen again!

 

PRO Alessandro Design reviews

Of course, the good opinions about Alessandro Design are much more than the bad opinions! Otherwise, we would have gone bankrupt!

- Great price!

First of all, the price - for most products, it is a fair one, with a fairly small addition, so that the quality/price ratio is optimal. And we aim for an unmatched quality/price ratio! Why is price important to us? Because we want to grow from year to year, not to get rich today and close the gate tomorrow! Because we really believe that a healthy business is a fair one! And because we emphasize the continuous optimization of work flows, so that we can keep the cost of the products as low as possible, even in the current context!

- The products are good and work well!

Yes, our products are really good - we don't say it for free - but we rely on statistics again: the return rate is less than 1.5%!

- The products arrive quickly!

Indeed, an order placed today normally reaches you tomorrow! Again, please take into account busy periods, Alessandro Design's Black Friday may coincide with the Black Friday of other sellers, so that even the courier services will experience a delay in the delivery of the collected products.

- Seriousness and trust!

I think that by now you have been able to get an idea of ​​what the Alessandro Design online store means, so we will pass with modesty without bragging about this type of opinion. We just want to tell you that every customer who calls us satisfied and makes a new order means a sincere thank you to us!

- You can see and test the products in the Alessandro Design showroom!

Yes, our showroom in Voluntari is open daily between 9-17:20 and Saturday between 9-13:00. And if you want to run away to us, you will find 2 floors with lighting fixtures, Alessandro Design led chandeliers, led mirrors and much more! So you will have a choice! In addition, in the showroom you can test the functionality of the desired products!

- Many models, warm people, professionalism

Indeed, an asset that we value and which we constantly improve is the diversification of the product range! At Alessandro Design you can order chandeliers made to order, exactly as you want, LED mirrors and various practical functions, LED chandeliers of various sizes and aspects, shower columns, sofas, bathroom furniture and more and more! Our promise is that we will continue to increase and diversify our range of products every year!

 

Conclusion:

In the end, we would like to let you draw the conclusions regarding the Alessandro Design online store, and if you are already our customer, we invite you to leave a comment on this article to tell us your opinion about the Alessandro Design experience. Any opinion bad it helps us enormously to make the necessary efforts to fix the imperfections behind everything it means www.alessandrodesign.ro!