Change AWB details

How to change the delivery dates in our store after placing the order

Sometimes you may wish to change the delivery dates for an order placed in our online store after it has already been completed and the AWB has been issued. In this article, we'll walk you through the steps needed to make this change. 

1. Contact customer support:

If you would like to change your delivery dates after your order is complete, please call our customer service number. The contact number is 0215557252. An agent will help you make the necessary changes. Make sure you have your order identification information to hand, such as your order number and specific details about that order.

2. Provide the necessary information for the change:

Contact the support agent and provide the exact details of how you would like to change your delivery dates. Please ensure that you provide all correct and complete information such as new delivery address, recipient name, city, postcode and any other relevant details.

3. Confirm changes and update:

After you have provided the necessary information for the change, the support agent will confirm your changes. Be sure to check all details carefully to ensure they are correct. Once you are satisfied with the proposed changes, the agent will send a request to DPD by email.