Receiving products - guide

Guide to checking received products

At Alessandro Design, we want to make sure that every customer is satisfied with the products they receive. To help you check and confirm that the products you receive correspond to your order and are in perfect condition, we have prepared this simple and useful guide. Follow these steps to perform a proper check of the products you receive.

1. Check the package upon arrival:

Upon receipt of the package, check its condition. Make sure the packaging is intact and shows no obvious signs of damage or opening. If you notice any problems with the packaging, make a note of this and immediately communicate it to the courier or delivery service.

2. Check the content of the order:

Open the package and check the contents of your order. Check that all ordered products are present and correspond to the required quantity and specifications. Also, make sure that all accessories or additional components associated with the products are included.

3. Check the quality of the products:

Please examine each product individually to ensure that it is free from defects, scratches or other manufacturing issues. If a product is damaged or does not meet quality standards, please make a note of this and contact our customer service immediately.
You can also find useful information regarding broken or damaged products here: Receiving broken products (alessandrodesign.ro) - support blog.

4. Check the functionality of the products:

For electronics, appliances, or other products that require proper operation, verify that they are functional. Test the main functions and make sure the product meets your expectations in terms of performance and features.

5. Check the return and warranty policy:

If you find any problem or non-conformity with the products you received, please consult our return and warranty policy. This can be found on our website in the Terms and Conditions section. Find out what the steps and terms of return are, as well as the procedures for requesting replacement or repair of products.

Checking the products is essential to ensure that you are satisfied with your purchase. Follow the guide above to check the packaging, contents, quality and functionality of the products you receive. In case you encounter any problems or have any questions, do not hesitate to contact our customer support service, who will provide you with the necessary support.
Products that show both aesthetic and functional damage must be reported within 72 hours of receiving the package. They cannot be returned if they are not in good condition for resale after the 72-hour period has expired.