Receiving broken products

What to do if you receive damaged products during shipping - Reporting deadline: 72 hours

Despite all the precautions taken during the delivery process, it is possible that you may occasionally receive damaged products as a result of shipping. In this article, we will provide you with a simple guide on how to handle the situation and how to report damaged products within 72 hours of receiving the package.
1. Check the status of the package immediately:

Upon receipt of your package, carefully examine it for any visible signs of damage. Check the outer packaging and make sure that it does not show any dents, scratches or any other obvious signs of impact. If you notice such problems, immediately make a note of this on the delivery documents or ask the courier to certify the condition of the package.

2. Document the damaged products in detail:

When reporting damaged products, it is essential to document each affected product in detail. Photograph or film each product individually, carefully highlighting any damaged areas, scratches, cracks or other defects. Make sure that your images are clear and relevant enough to illustrate the condition in which you received the products.

3. Contact customer support immediately:
Once you have documented the damaged products, contact our store's customer service within 72 hours of receiving the package. Provide them with all relevant information, such as the order number, a detailed description of the damage, and attach any pictures or videos you have taken. It is preferable for such situations to contact us via WhatsApp at +40723029676.

5. Follow the return and damaged product reporting policies:

Please follow our guidelines and policies regarding returns and reporting of damaged products. This information can be found on our website in the Terms and Conditions section. Make sure you understand the terms, conditions and steps required to receive a replacement or refund for affected products.

If you receive damaged products in transit, please act quickly and report the situation to our customer service within 72 hours. Document the affected products in detail and provide them with the information needed to resolve the issue. Our team will work closely with you to provide an appropriate solution and ensure that you receive the products you want in perfect condition.