Receiving products - guide

Guide for checking received products

At Alessandro Design, we want to make sure that every customer is satisfied with the products they receive. To help you check and confirm that the products you received correspond to your order and are in perfect condition, we have prepared this simple and useful guide. Follow these steps to perform a proper check on incoming products.

1. Check the package on arrival:

When you receive the package, check its condition. Make sure the packaging is intact and shows no obvious signs of damage or opening. If you notice any problems with the packaging, make a note of it and notify the courier or delivery service immediately.

2. Check the contents of the order:

Open the package and check the contents of the order. Check that all products ordered are present and correspond to the required quantity and specifications. Also, make sure that any accessories or additional components associated with the products are included.

3. Check the quality of the products:

Please inspect each product individually to ensure that there are no defects, scratches or other manufacturing issues. If a product is damaged or does not meet quality standards, make a note of this and contact our customer service immediately.
You can also find useful information about broken or damaged products here: Reception of broken products (alessandrodesign.ro) - blog support.

4. Check the functionality of the products:

In the case of electronic products, household appliances or other products that require proper operation, check that they are functional. Test the main functions and make sure the product meets your expectations in terms of performance and features.

5. Check the return and warranty policy:

If you find any problem or non-conformity with the products you received, please see our return and warranty policy. This can be found on our website in the Terms and Conditions section. Find out the return steps and terms, as well as the procedures to request a replacement or repair of products.

Checking the products is essential to ensure you are satisfied with your purchase. Follow the guide above to check the packaging, contents, quality and functionality of the products you receive. If you encounter any problem or have any questions, do not hesitate to contact our customer service, who will provide you with the necessary support.
Products with both aesthetic and functional damage must be notified within 72 hours of receiving the package. They can no longer be returned if they are not in good condition to be resold if the 72 h term has expired.