Payment methods available
The payment methods available on our website give you flexibility and convenience in making payments for the purchased products. In this support article, we'll explain three popular payment...
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Benefits and discounts
The benefits and ways to get a discount at Alessandro Design In a competitive market, our store strives to provide its customers with the best products and...
Product availability
Stock Update: We strive to keep our stock as up to date as possible. However, as there is constant demand for our products, there may be occasions when...
National Delivery
Our delivery policy for the online store is designed to ensure that the desired products reach you in the shortest possible time and in perfect condition. We want...
Change AWB details
How to change the delivery dates in our store after placing the order Sometimes you may wish to change the delivery dates for an order placed in our...
Courier package tracking
How to track the status of an order with the issued AWB When you place an order and the AWB (Air Waybill) is issued, it becomes important to...
Delivery in Europe
The guide regarding our transport policies in the European Union states to which alessandrodesign.ro delivers the products. This article also includes the VAT policy applied according to each...
Let's understand the AWB
When you receive a package, you may notice several documents inside it, including the AWB (Air Waybill), the general instruction manual. In this article, we will explore the...
Receiving broken products
What to do if you receive products damaged in transit - Reporting period: 72 hours Despite all precautions taken during the delivery process, it is possible that you...
Receiving products - guide
Guide for checking received products At Alessandro Design, we want to make sure that every customer is satisfied with the products they receive. To help you check and...
Product assembly guide
Product Installation Guide - General instructions and contact for specific instructions Disclaimer: Before installing the purchased products, we explicitly recommend that you use the services of an authorized...
Warranty general terms
Warranty guide for products purchased from our online store We are glad that you have chosen to purchase products from our online store and want to ensure that...