Change AWB details
How to change the delivery dates in our store after placing the order Sometimes you may wish to change the delivery dates for an order placed in our...
Courier package tracking
How to track the status of an order with the issued AWB When you place an order and the AWB (Air Waybill) is issued, it becomes important to...
Delivery in Europe
The guide regarding our transport policies in the European Union states to which alessandrodesign.ro delivers the products. This article also includes the VAT policy applied according to each...
Let's understand the AWB
When you receive a package, you may notice several documents inside it, including the AWB (Air Waybill), the general instruction manual. In this article, we will explore the...
Receiving broken products
What to do if you receive products damaged in transit - Reporting period: 72 hours Despite all precautions taken during the delivery process, it is possible that you...
Receiving products - guide
Guide for checking received products At Alessandro Design, we want to make sure that every customer is satisfied with the products they receive. To help you check and...
Product assembly guide
Product Installation Guide - General instructions and contact for specific instructions Disclaimer: Before installing the purchased products, we explicitly recommend that you use the services of an authorized...
Warranty general terms
Warranty guide for products purchased from our online store We are glad that you have chosen to purchase products from our online store and want to ensure that...
Purchases through SEAP
We are happy to assist you in the procurement process through SEAP. To place an order with us, please provide us with the following information: 1. Full Product...
Member account registration
Welcome to Alessandro Design! We are an online destination specializing in providing lighting products such as chandeliers, lighting fixtures, LED strips and home and garden items. We strive...